Araştırma Makalesi
BibTex RIS Kaynak Göster

Yıl 2023, Cilt: 5 Sayı: 1, 42 - 52, 30.06.2023

Burak Düz

https://doi.org/10.48119/toleho.1292447

Öz

Kaynakça

  • Ababneh, A. (2018). Tour guides and heritage interpretation: guides’ interpretation of the past at the archaeological site of Jarash, Jordan. Journal of Heritage Tourism, 13(3), pp. 257-272. doi: 10.1080/1743873X.2017.1321003
  • Alazaizeh, M. M., Jamaliah, M. M., Mgonja, J. T., & Ababneh, A. (2019). Tour guide performance and sustainable visitor behavior at cultural heritage sites. Journal of Sustainable Tourism, 27(11), pp. 1708-1724. doi: 10.1080/09669582.2019.1658766
  • Alrawadieh, D. D., & Dinçer, M. (2021). Emotional labor, quality of work life, and life satisfaction of tour guides: The mediating role of burnout. Journal of Tourism Leisure and Hospitality, 3(2), 118-128. doi: 10.48119/toleho.936766
  • Al-Okaily, N. S. (2022). A model for tour guide performance. International Journal of Hospitality & Tourism Administration, 23(6), pp. 1077-1101. 10.1080/15256480.2021.1905584
  • Altunel, M. C., & Erkut, B. (2015). Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention. Journal of Destination Marketing & Management, 4(4), pp. 213-221. 10.1016/j.jdmm.2015.06.003i
  • Ap, J., & Wong, K. K. (2001). Case study on tour guiding: Professionalism, issues and problems. Tourism Management, 22(5), pp. 551-563. doi: https://doi.org/10.1016/S0261-5177(01)00013-9
  • Arksey, A., & Knight, P. (1999). Interviewing For Social Scientists, SAGE.
  • Arslanturk, Y., & Altunoz, O. (2012). Antecedents of satisfaction in guided tours: an introduction. Procedia-Social and Behavioral Sciences, 62, pp. 891-895. https://doi.org/10.1016/j.sbspro.2012.09.150
  • Avcı, E., & Doğan, S. (2018). E-şikâyetler turist rehberleri hakkında ne söylüyor?. Seyahat ve Otel İşletmeciliği Dergisi, 15(1), pp. 133-148. doi: 10.24010/soid.310027
  • Bazeley, P., & Jackson, K. (2013). Qualitative Data Analysis with Nvivo, 2nd Edition, SAGE. Retrieved from: https://crasglobal.org/wp-content/uploads/2020/08/Qualitative-Data-Analysis-with-NVivo-PDFDrive.com-.pdf
  • Becker, E. (2018). Tour-guiding as a pious place-making practice: The case of the Sehitlik Mosque, Berlin. Annals of Tourism Research, 73, pp. 81-90. doi: 10.1016/j.annals.2018.09.009
  • Best, K. (2012). Making museum tours better: Understanding what a guided tour really is and what a tour guide really does. Museum Management and Curatorship, 27(1), pp. 35-52. doi: 10.1080/09647775.2012.644695
  • Black, R., & Ham, S. (2005). Improving the quality of tour guiding: Towards a model for tour guide certification. Journal of Ecotourism, 4(3), 1 pp. 78-195. doi: 10.1080/14724040608668442
  • Braun, V., & Clarke, V. (2012). Thematic analysis. In H. Cooper, P. M. Camic, D. L. Long, A. T. Panter, D. Rindskopf, & K. J. Sher (Eds.), APA handbook of research methods in psychology, Vol. 2. Research designs: Quantitative, qualitative, neuropsychological, and biological (pp. 57–71). American Psychological Association. doi: 10.1037/13620-004
  • Buzova, D., Sanz-Blas, S., & Cervera-Taulet, A. (2022). Co-creating emotional value in a guided tour experience: the interplay among guide’s emotional labour and tourists’ emotional intelligence and participation. Current Issues in Tourism, pp. 1-15. doi: 10.1080/13683500.2022.2064837
  • Caber, M., & Albayrak, T. (2016). Assessing daily tour service quality: A proposal for a DAILYSERV scale. Journal of Destination Marketing & Management, 7, pp. 18-25. doi: 10.1016/j.jdmm.2016.06.007
  • Carmody, J. (2013). Intensive tour guide training in regional Australia: An analysis of the Savannah Guides organisation and professional development schools. Journal of Sustainable Tourism, 21(5), pp. 679-694. https://doi.org/10.1080/09669582.2012.744412
  • Cavanagh, S. (1997). Content analysis: Concepts, methods and applications. Nurse Researcher, 4(3), pp. 5-16. doi: 10.7748/nr.4.3.5.s2
  • Chang, T. Y., Kung, S. F., & Luh, D. B. (2012). The innovative service model: A study on tour guide service design in Taiwan by ICT application. Academic Research International, 2(1), pp. 192-198.
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What might they ask? Tourists’ questions directed to tour guides due to their information-giver role

Yıl 2023, Cilt: 5 Sayı: 1, 42 - 52, 30.06.2023

Burak Düz

https://doi.org/10.48119/toleho.1292447

Öz

Interpretation is essential in tour guiding services and it is formed by tour guides’ information. The body of the tour guiding literature has examined tour guides’ interpretation and information-giver role in various aspects. However, tourists’ questions, as a component of tour guide-tourist interaction and interpretation, are under-studied. Hence, this empirical research aims to identify tourists’ questions directed to tour guides in Türkiye. It also examines tour guides’ perceptions of tourists’ questions and their geographic origin. Additionally, tour guides’ strategies to handle challenging questions were clarified. 13 tour guides were interviewed to conduct the qualitative research and the findings reveal that tourists’ questions are related to Geography, Islam religion, History in Anatolia, Sociocultural settings, and Socioeconomic infrastructure in Türkiye. Therefore, this study contributes to the current body of knowledge as it offers a framework for tourists’ questions, tour guides’ relevant perceptions, and strategies. Finally, it provides recommendations for practitioners and policy-makers.

Anahtar Kelimeler

Tours Tour Guides Interpretation Information Knowledge Tourists’ Questions

Kaynakça

  • Ababneh, A. (2018). Tour guides and heritage interpretation: guides’ interpretation of the past at the archaeological site of Jarash, Jordan. Journal of Heritage Tourism, 13(3), pp. 257-272. doi: 10.1080/1743873X.2017.1321003
  • Alazaizeh, M. M., Jamaliah, M. M., Mgonja, J. T., & Ababneh, A. (2019). Tour guide performance and sustainable visitor behavior at cultural heritage sites. Journal of Sustainable Tourism, 27(11), pp. 1708-1724. doi: 10.1080/09669582.2019.1658766
  • Alrawadieh, D. D., & Dinçer, M. (2021). Emotional labor, quality of work life, and life satisfaction of tour guides: The mediating role of burnout. Journal of Tourism Leisure and Hospitality, 3(2), 118-128. doi: 10.48119/toleho.936766
  • Al-Okaily, N. S. (2022). A model for tour guide performance. International Journal of Hospitality & Tourism Administration, 23(6), pp. 1077-1101. 10.1080/15256480.2021.1905584
  • Altunel, M. C., & Erkut, B. (2015). Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention. Journal of Destination Marketing & Management, 4(4), pp. 213-221. 10.1016/j.jdmm.2015.06.003i
  • Ap, J., & Wong, K. K. (2001). Case study on tour guiding: Professionalism, issues and problems. Tourism Management, 22(5), pp. 551-563. doi: https://doi.org/10.1016/S0261-5177(01)00013-9
  • Arksey, A., & Knight, P. (1999). Interviewing For Social Scientists, SAGE.
  • Arslanturk, Y., & Altunoz, O. (2012). Antecedents of satisfaction in guided tours: an introduction. Procedia-Social and Behavioral Sciences, 62, pp. 891-895. https://doi.org/10.1016/j.sbspro.2012.09.150
  • Avcı, E., & Doğan, S. (2018). E-şikâyetler turist rehberleri hakkında ne söylüyor?. Seyahat ve Otel İşletmeciliği Dergisi, 15(1), pp. 133-148. doi: 10.24010/soid.310027
  • Bazeley, P., & Jackson, K. (2013). Qualitative Data Analysis with Nvivo, 2nd Edition, SAGE. Retrieved from: https://crasglobal.org/wp-content/uploads/2020/08/Qualitative-Data-Analysis-with-NVivo-PDFDrive.com-.pdf
  • Becker, E. (2018). Tour-guiding as a pious place-making practice: The case of the Sehitlik Mosque, Berlin. Annals of Tourism Research, 73, pp. 81-90. doi: 10.1016/j.annals.2018.09.009
  • Best, K. (2012). Making museum tours better: Understanding what a guided tour really is and what a tour guide really does. Museum Management and Curatorship, 27(1), pp. 35-52. doi: 10.1080/09647775.2012.644695
  • Black, R., & Ham, S. (2005). Improving the quality of tour guiding: Towards a model for tour guide certification. Journal of Ecotourism, 4(3), 1 pp. 78-195. doi: 10.1080/14724040608668442
  • Braun, V., & Clarke, V. (2012). Thematic analysis. In H. Cooper, P. M. Camic, D. L. Long, A. T. Panter, D. Rindskopf, & K. J. Sher (Eds.), APA handbook of research methods in psychology, Vol. 2. Research designs: Quantitative, qualitative, neuropsychological, and biological (pp. 57–71). American Psychological Association. doi: 10.1037/13620-004
  • Buzova, D., Sanz-Blas, S., & Cervera-Taulet, A. (2022). Co-creating emotional value in a guided tour experience: the interplay among guide’s emotional labour and tourists’ emotional intelligence and participation. Current Issues in Tourism, pp. 1-15. doi: 10.1080/13683500.2022.2064837
  • Caber, M., & Albayrak, T. (2016). Assessing daily tour service quality: A proposal for a DAILYSERV scale. Journal of Destination Marketing & Management, 7, pp. 18-25. doi: 10.1016/j.jdmm.2016.06.007
  • Carmody, J. (2013). Intensive tour guide training in regional Australia: An analysis of the Savannah Guides organisation and professional development schools. Journal of Sustainable Tourism, 21(5), pp. 679-694. https://doi.org/10.1080/09669582.2012.744412
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  • data.tuik.gov.tr. (2022). İllere göre müze eser ve ziyaretçi sayıları, (Report No. 45687). https://data.tuik.gov.tr/Bulten/Index?p=Kulturel-Miras-2021-45687, (26.03.2023).
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  • tureb.org.tr. (2023b). Rehber istatistikleri, https://www.tureb.org.tr/tr/RehberIstatistik/, (22.03.2023).
  • yigm.ktb.gov.tr. (2022). 2022 yılı Aralık ayı işletme belgeli ve basit belgeli aylık bülten, (Report No. 110913). https://yigm.ktb.gov.tr/TR-201121/isletme-bakanlik-belgeli-tesis-konaklama-istatistikleri.html (28.03.2023).
Toplam 93 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Turizm (Diğer)
Bölüm Peer-reviewed Articles
Yazarlar

Burak Düz 0000-0001-9778-2501

Erken Görünüm Tarihi 11 Haziran 2023
Yayımlanma Tarihi 30 Haziran 2023
Gönderilme Tarihi 4 Mayıs 2023
Kabul Tarihi 17 Mayıs 2023
Yayımlandığı Sayı Yıl 2023 Cilt: 5 Sayı: 1

Kaynak Göster

APA Düz, B. (2023). What might they ask? Tourists’ questions directed to tour guides due to their information-giver role. Journal of Tourism Leisure and Hospitality, 5(1), 42-52. https://doi.org/10.48119/toleho.1292447
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