Klinik Araştırma
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The Relationship Between Nurses' Communication Practices, Personality Traits and Organizational Silence Behavior

Yıl 2023, Cilt: 3 Sayı: 3, 336 - 345, 29.12.2023

Begüm Yalçın Nilgün Göktepe Emine Türkmen

https://doi.org/10.56061/fbujohs.1260532

Öz

The use of organizational silence has been described as an active and conscious action employed to deliberately withhold information about an organization. The aim of this study was to examine the effects of nurses' communication practices and personality traits on organizational silence behaviors. This cross-sectional study was conducted with 220 nurses. The survey contained questions concerning nurses’ individual/professional characteristics and their choices about whether or not to remain silent about issues in the workplace and it also contained the Organizational Silence Behavior Scale and the Ten-Item Personality Inventory. Descriptive statistics, and regression analyses were used to analyze the data. Nurses’ mean score of the Organizational Silence Behavior Scale was 2.6 (.81). Multiple regression analysis indicated that nurses' organizational silence behavior was negatively affected by the choice to remain silent when their relationships with colleagues were put at risk, when they felt they may be excluded if they expressed their opinions, when they did not believe that sharing their ideas would improve the unit, and when their personality trait was determined to be emotionally stable. Organizational silence behavior is influenced by the choice to remain silent and an emotionally stable personality type.

Anahtar Kelimeler

organizational silence personality traits communication nurses silence

Kaynakça

  • Atak, H. (2013). The Turkish Adaptation of the Ten-Item Personality Inventory. Archives of Neuropsychiatry, 50(4), 312-319.
  • Çaylak, E. & Altuntaş, S. (2017). Organizational silence among nurses: the impact on organizational cynicism and intention to leave work. Journal of Nursing Research, 25(2), 90–98. https://doi.org/10.1097/JNR.0000000000000139
  • Dyne, L. V., Ang, S. & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies, 40(6), 1359–1392. https://doi.org/10.1111/1467-6486.00384
  • Erkutlu, H. & Chafra, J. (2019). Leader’s integrity and employee silence in healthcare organizations. Leadership in Health Services, 32(3), 419-434. https://doi.org/10.1108/LHS-03-2018-0021
  • Gosling, S. D., Rentfrow, P. J., & Swann Jr, W. B. (2003). A very brief measure of the Big-Five personality domains. Journal of Research in Personality, 37(6), 504-528. https://doi.org/10.1016/S0092-6566(03)00046-1
  • Harmanci Seren, A. K., Topcu, İ., Eskin Bacaksiz, F., Unaldi Baydin, N., Tokgoz Ekici, E., & Yildirim, A. (2018). Organisational silence among nurses and physicians in public hospitals. Journal of Clinical Nursing, 27(7-8), 1440-1451. https://doi.org/10.1111/jocn.14294
  • Henriksen, K. & Dayton, E. (2006). Organizational silence and hidden threats to patient safety. Health Services Research, 41(4p2), 1539-1554. https://doi.org/10.1111/j.1475-6773.2006.00564.x
  • Kaya, G. & Eskin Bacaksiz, F. (2021). The relationships between nurses’ positive psychological capital, and their employee voice and organizational silence behaviors. Perspectives in Psychiatric Care, 58, 1793–1800. https://doi.org/10.1111/ppc.12990
  • Labrague, L. J., & De los Santos, J. A. (2020). Association between nurse and hospital characteristics and organisational silence behaviours in nurses: A cross-sectional study. Journal of Nursing Management, 28(8), 2196–2204. https://doi.org/10.1111/jonm.13101
  • Lee, S. E., Dahinten, V. S., Ji, H., Kim, E., & Lee, H. (2022). Motivators and inhibitors of nurses' speaking up behaviours: A descriptive qualitative study. Journal of Advanced Nursing, 78, 3398–3408. https://doi.org/10.1111/jan.15343
  • Morrison, E. W. & Milliken, F. J. (2000). Organizational silence: a barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706–725. https://doi.org/10.5465/amr.2000.3707697
  • Pinder, C. C., & Harlos, K. P. (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. In Research in personnel and human resources management (pp. 331-369). Emerald Group Publishing Limited. https://doi.org/10.1016/S0742-7301(01)20007-3
  • Premeaux, S. F., & Bedeian, A. G. (2003). Breaking the silence: The moder- ating effects of self-monitoring in predicting speaking up in the work- place. Journal of Management Studies, 40(6), 1537–1562. https://doi.org/10.1111/1467-6486.00390
  • Rainer, J. B., & Schneider, J. K. (2020). Testing a Model of Speaking up in Nursing. JONA: The Journal of Nursing Administration, 50(6), 349-354. https://doi.org/10.1097/NNA.0000000000000896
  • Tedone, A. M., & Bruk-Lee, V. (2022). Speaking up at work: personality’s influence on employee voice behavior. International Journal of Organizational Analysis, 30(2), 289-304. https://doi.org/10.1108/IJOA-09-2020-2417
  • The Ministry of Health of Turkey. (2021). Health statistics yearbook 2019. Ministry of Health. https://sbsgm.saglik.gov.tr/Eklenti/40566/0/health-statistics-yearbook-2019pdf.pdf
  • Yalçın, B. & Baykal, Ü. (2019). Development and psychometric testing of the Organizational Silence Behavior Scale for healthcare professionals. Nursing & Health Sciences, 21(4), 454–460. https://doi.org/10.1111/nhs.12619
  • Yalçın, B., Baykal, Ü., & Türkmen, E. (2021). Why do nurses choose to stay silent?: A qualitative study. International Journal of Nursing Practice, 28(1), e13010. https://doi.org/10.1111/ijn.13010
  • Yalçın, B., Göktepe, N., Türkmen, E. & Özcan, Ş. (2020). Determining nurses organizational silence behaviors and its effecting factors. Journal of Health and Nursing Management, 7(3), 330–338. https://doi.org/10.5222/SHYD.2020.20092
  • Yurdakul, M., Beşen, M. A. & Erdoğan, S. (2016). The organisational silence of midwives and nurses: Reasons and results. Journal of Nursing Management, 24(5), 686–694. https://doi.org/10.1111/jonm.12374

Hemşirelerin İletişim, Kişilik Özellikleri ve Örgütsel Sessizlik Davranışı Arasındaki İlişki

Yıl 2023, Cilt: 3 Sayı: 3, 336 - 345, 29.12.2023

Begüm Yalçın Nilgün Göktepe Emine Türkmen

https://doi.org/10.56061/fbujohs.1260532

Öz

Örgütsel sessizlik aktif ve bilinçli bir eylem olarak tanımlamış olup organizasyonla ilgili bilgi ve fikirlerin kasten esirgenmesi olarak tanımlanmıştır. Bu çalışmanın amacı, hemşirelerin iletişim uygulamaları ve kişilik özelliklerinin örgütsel sessizlik davranışları üzerindeki etkilerini incelemektir. Bu kesitsel çalışma 220 hemşire ile yürütülmüştür. Veri toplama formu hemşirelerin bireysel/mesleki özellikleri ve işyerindeki sorunlar hakkında sessiz kalıp kalmama konusundaki tercihleri ile ilgili soruları ve ayrıca Örgütsel Sessizlik Davranışı Ölçeği ile On Maddelik Kişilik Envanterini içermektedir. Verilerin analizinde tanımlayıcı istatistikler ve regresyon analizleri kullanılmıştır. Hemşirelerin Örgütsel Sessizlik Davranışı Ölçeği puan ortalaması 2,6 (,81) olarak bulunmuştur. Çoklu regresyon analizi, hemşirelerin örgütsel sessizlik davranışının, iş arkadaşlarıyla ilişkilerinin riske girdiği durumlarda, fikirlerini ifade ettiklerinde dışlanacaklarını hissettiklerinde, fikirlerini paylaşmanın üniteyi geliştireceğine inanmadıklarında ve kişilik özelliklerinin duygusal olarak stabil olduğu belirlendiğinde sessiz kalma tercihinden olumsuz etkilendiğini göstermiştir. Örgütsel sessizlik davranışı, sessiz kalma tercihinden ve duygusal olarak istikrarlı bir kişilik tipinden etkilenmektedir.

Anahtar Kelimeler

örgütsel sessizlik kişilik özellikleri iletişim hemşireler sessizlik

Kaynakça

  • Atak, H. (2013). The Turkish Adaptation of the Ten-Item Personality Inventory. Archives of Neuropsychiatry, 50(4), 312-319.
  • Çaylak, E. & Altuntaş, S. (2017). Organizational silence among nurses: the impact on organizational cynicism and intention to leave work. Journal of Nursing Research, 25(2), 90–98. https://doi.org/10.1097/JNR.0000000000000139
  • Dyne, L. V., Ang, S. & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies, 40(6), 1359–1392. https://doi.org/10.1111/1467-6486.00384
  • Erkutlu, H. & Chafra, J. (2019). Leader’s integrity and employee silence in healthcare organizations. Leadership in Health Services, 32(3), 419-434. https://doi.org/10.1108/LHS-03-2018-0021
  • Gosling, S. D., Rentfrow, P. J., & Swann Jr, W. B. (2003). A very brief measure of the Big-Five personality domains. Journal of Research in Personality, 37(6), 504-528. https://doi.org/10.1016/S0092-6566(03)00046-1
  • Harmanci Seren, A. K., Topcu, İ., Eskin Bacaksiz, F., Unaldi Baydin, N., Tokgoz Ekici, E., & Yildirim, A. (2018). Organisational silence among nurses and physicians in public hospitals. Journal of Clinical Nursing, 27(7-8), 1440-1451. https://doi.org/10.1111/jocn.14294
  • Henriksen, K. & Dayton, E. (2006). Organizational silence and hidden threats to patient safety. Health Services Research, 41(4p2), 1539-1554. https://doi.org/10.1111/j.1475-6773.2006.00564.x
  • Kaya, G. & Eskin Bacaksiz, F. (2021). The relationships between nurses’ positive psychological capital, and their employee voice and organizational silence behaviors. Perspectives in Psychiatric Care, 58, 1793–1800. https://doi.org/10.1111/ppc.12990
  • Labrague, L. J., & De los Santos, J. A. (2020). Association between nurse and hospital characteristics and organisational silence behaviours in nurses: A cross-sectional study. Journal of Nursing Management, 28(8), 2196–2204. https://doi.org/10.1111/jonm.13101
  • Lee, S. E., Dahinten, V. S., Ji, H., Kim, E., & Lee, H. (2022). Motivators and inhibitors of nurses' speaking up behaviours: A descriptive qualitative study. Journal of Advanced Nursing, 78, 3398–3408. https://doi.org/10.1111/jan.15343
  • Morrison, E. W. & Milliken, F. J. (2000). Organizational silence: a barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706–725. https://doi.org/10.5465/amr.2000.3707697
  • Pinder, C. C., & Harlos, K. P. (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. In Research in personnel and human resources management (pp. 331-369). Emerald Group Publishing Limited. https://doi.org/10.1016/S0742-7301(01)20007-3
  • Premeaux, S. F., & Bedeian, A. G. (2003). Breaking the silence: The moder- ating effects of self-monitoring in predicting speaking up in the work- place. Journal of Management Studies, 40(6), 1537–1562. https://doi.org/10.1111/1467-6486.00390
  • Rainer, J. B., & Schneider, J. K. (2020). Testing a Model of Speaking up in Nursing. JONA: The Journal of Nursing Administration, 50(6), 349-354. https://doi.org/10.1097/NNA.0000000000000896
  • Tedone, A. M., & Bruk-Lee, V. (2022). Speaking up at work: personality’s influence on employee voice behavior. International Journal of Organizational Analysis, 30(2), 289-304. https://doi.org/10.1108/IJOA-09-2020-2417
  • The Ministry of Health of Turkey. (2021). Health statistics yearbook 2019. Ministry of Health. https://sbsgm.saglik.gov.tr/Eklenti/40566/0/health-statistics-yearbook-2019pdf.pdf
  • Yalçın, B. & Baykal, Ü. (2019). Development and psychometric testing of the Organizational Silence Behavior Scale for healthcare professionals. Nursing & Health Sciences, 21(4), 454–460. https://doi.org/10.1111/nhs.12619
  • Yalçın, B., Baykal, Ü., & Türkmen, E. (2021). Why do nurses choose to stay silent?: A qualitative study. International Journal of Nursing Practice, 28(1), e13010. https://doi.org/10.1111/ijn.13010
  • Yalçın, B., Göktepe, N., Türkmen, E. & Özcan, Ş. (2020). Determining nurses organizational silence behaviors and its effecting factors. Journal of Health and Nursing Management, 7(3), 330–338. https://doi.org/10.5222/SHYD.2020.20092
  • Yurdakul, M., Beşen, M. A. & Erdoğan, S. (2016). The organisational silence of midwives and nurses: Reasons and results. Journal of Nursing Management, 24(5), 686–694. https://doi.org/10.1111/jonm.12374
Toplam 20 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Hemşirelik
Bölüm Araştırma Makaleleri
Yazarlar

Begüm Yalçın 0000-0002-9211-3568

Nilgün Göktepe 0000-0003-3567-7399

Emine Türkmen 0000-0002-3356-5871

Erken Görünüm Tarihi 29 Aralık 2023
Yayımlanma Tarihi 29 Aralık 2023
Gönderilme Tarihi 6 Mart 2023
Yayımlandığı Sayı Yıl 2023 Cilt: 3 Sayı: 3

Kaynak Göster

APA Yalçın, B., Göktepe, N., & Türkmen, E. (2023). The Relationship Between Nurses’ Communication Practices, Personality Traits and Organizational Silence Behavior. Fenerbahçe Üniversitesi Sağlık Bilimleri Dergisi, 3(3), 336-345. https://doi.org/10.56061/fbujohs.1260532
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