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A Systematic Literature Review on Hotel Design

Year 2020, Volume: 7 Issue: 2, 297 - 310, 22.12.2020

Abstract

The main purpose of this study is to identify the effects of a good hotel design in a comprehensive manner. The systematic literature review method has been applied and the academic databases of the well-known publishers that are Science Direct, Taylor & Francis, Emerald, Sage and Wiley have been selected for advanced search. Twenty-eight research articles related to hotel design have been content analyzed. Findings of the content analysis indicate that a good hotel design can affect consumers’ emotions, self-brand connection, satisfaction, preference, behavioral intentions and loyalty, and employees’ aesthetic pleasure and well-being. Findings also demonstrate that a good design contributes to marketing and financial performances of hotels. Other contributions of a successful hotel design on the business are reduced staffing levels and maintenance costs, increased sales, greater efficiency, higher gross operating profit and the need for lower capital investment. Hotel design is closely related to sustainability, as well. Within this context, a framework identifying the effects of a good hotel design within micro and macro levels has been developed and discussed both theoretically and practically. Since the sub-purpose of the study is describing the current literature related to hotel design, some bibliometric indicators such as the journals publishing articles related to hotel design, distribution of the articles by years and number of authors studying on this topic, paper types of the articles (empirical or conceptual) and research methods (quantitative or qualitative) they applied have been examined to define more research gaps and future research directions.

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Project Number

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Thanks

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References

  • Alfakhri, D., Harness, D., Nicholson, J. & Harness, T. (2018). The Role of Aesthetics and Design in Hotelscape: A Phenomenological Investigation of Cosmopolitan Consumers, Journal of Business Research, 85, 523-531.
  • Baek, J. & Ok, C. M. (2017). The Power of Design: How Does Design Affect Consumers’ Online Hotel Booking?, International Journal of Hospitality Management, 65, 1-10.
  • Bjorklund, R. A. & King, B. (1982). A Consumer-Based Approach to Assist in the Design of Hotels, Journal of Travel Research, 20(4), 45-52.
  • Bodach, S., Lang, W. & Auer, T. (2016). Design Guidelines for Energy-Efficient Hotels in Nepal, International Journal of Sustainable Built Environment, 5(2), 411-434.
  • Bogicevic, V., Bujisic, M., Cobanoglu, C. & Feinstein, A. H. (2018). Gender and Age Preferences of Hotel Room Design, International Journal of Contemporary Hospitality Management, 30(2), 874-899.
  • Clinton, R. E. (1981). Designing and Maintaining: Your Hotel for Fire Safety, Cornell Hotel and Restaurant Administration Quarterly, 22(3), 8-10.
  • Coffman, C. D. W. (1974). Designing Hotels for the Seventies, Cornell Hotel and Restaurant Administration Quarterly, 15(1), 61.
  • Countryman, C. C. & Jang, S. (2006). The Effects of Atmospheric Elements on Customer Impression: The Case of Hotel Lobbies, International Journal of Contemporary Hospitality Management, 17(7), 534-545.
  • Dong, J. (2018). Study on the Formal Beauty of Plants in Interior Design. International Conference on Advances in Social Sciences and Sustainable Development, Atlantis Press, https://doi.org/10.2991/asssd-18.2018.82.
  • Hou, H. & Wu, H. (2020). Tourists’ Perceptions of Green Building Design and Their Intention of Staying in Green Hotel, Tourism and Hospitality Research, 0(0), 1-14.
  • Jørgensen, K. F. (2015). Bella Sky Hotel - Exploring the Potential in Precast Concrete Design, Structural Concrete, 16(4), 449-457.
  • Kilburn, H. (2018). Spotlight on: Storytelling in the Hotel Lobby. Retrieved from https://hoteldesigns.net/industry-news/spotlight-on-storytelling-in-the-hotel-lobby/ (28.10.2020).
  • Kirillova, K. & Chan, J. (2018). “What is Beautiful We Book”: Hotel Visual Appeal and Expected Service Quality, International Journal of Contemporary Hospitality Management, 30(3), 1788-1807.
  • Kirillova, K., Fu, X. & Kucukusta, D. (2020). Workplace Design and Well-being: Aesthetic Perceptions of Hotel Employees, The Service Industries Journal, 40(1-2), 27-49.
  • Lee, J. (2011). Role of Hotel Design in Enhancing Destination Branding. Annals of Tourism Research, 38(2), 708-711.
  • Lee, S. A. (2020). Investigating the Importance of Positive Hotel Design, International Journal of Hospitality Management, 88, 102523.
  • Lee, S. H. & Lee, H. (2015). The Design of Servicescape based on Benefit Sought in Hotel Facilities: A Survey Study of Hotel Consumers in Seoul, Journal of Asian Architecture and Building Engineering, 14(3), 633-640.
  • Masoudi, A., Cudney, E. & Paryani, K. (2013). Customer‐driven Hotel Landscaping Design: A Case Study, International Journal of Quality & Reliability Management, 30(8), 832-852.
  • Mustak, M. (2014). Service Innovation in Networks: A Systematic Review and Implications For Business-to-Business Service Innovation Research, Journal of Business & Industrial Marketing, 29(2), 151-163.
  • Nanu, L., Ali, F., Berezina, K. & Cobanoglu, C. (2020). The Effect of Hotel Lobby Design on Booking Intentions: An Intergenerational Examination, International Journal of Hospitality Management, 89, 102530.
  • Panagopoulos, A., Kanellopoulos, D., Karachanidis, I. & Konstantinidis, S. (2011). A Comprehensive Evaluation Framework for Hotel Websites: The Case of Chain Hotel Websites Operating in Greece, Journal of Hospitality Marketing & Management, 20(7), 695-717.
  • Pannell Kerr Forster (1993a). Spatial Planning for Hotel Design, International Journal of Contemporary Hospitality Management, 5(2), 10-12.
  • Pannell Kerr Forster (1993b). Factors influencing the design of hotels, International Journal of Contemporary Hospitality Management, 5(2), 17-19.
  • Park, N. K., Pae, J. Y. & Meneely, J. (2010). Cultural Preferences in Hotel Guestroom Lighting Design, Journal of Interior Design, 36(1), 21-34.
  • Pereira-Moliner, J., Pertusa-Ortega, E. M., Tarí, J. J., López-Gamero, M. D. & Molina-Azorin, J. F. (2016). Organizational Design, Quality Management and Competitive Advantage in Hotels, International Journal of Contemporary Hospitality Management, 28(4), 762-784.
  • Phillips, P. (2004). Customer-oriented Hotel Aesthetics: A Shareholder Value Perspective, Journal of Retail & Leisure Property, 3(4), 365–373
  • Pickering, C. & Byrne, J. (2014). The Benefits of Publishing Systematic Quantitative Literature Reviews for PhD Candidates and Other Early-Career Researchers, Higher Education Research & Development, 33(3), 534-548.
  • Prayag, G., Hassibi, S. & Nunkoo, R. (2019). A Systematic Review of Consumer Satisfaction Studies in Hospitality Journals: Conceptual Development, Research Approaches and Future prospects, Journal of Hospitality Marketing & Management, 28(1), 51-80.
  • Ransley, J. & Ingram, H. (2001). What is “Good” Hotel Design?, Facilities, 19(1/2), 79-86.
  • Rutes, W. A., Penner, R. H. & Adams, L. (2001). Challenges in Hotel Design: Planning the Guest-room Floor, The Cornell Hotel and Restaurant Administration Quarterly, 42(4), 77-88.
  • Salem, A. M., Dabess, E. M., Banawan, A. A. & Leheta, H. W. (2016). Fire Safety Design of Nile-floating Hotels, Ships and Offshore Structures, 11(5), 482-500.
  • Smith, D. O. (2010). Hotel Design in British Mandate Palestine: Modernism and the Zionist Vision, The Journal of Israeli History, 29(1), 99-123.
  • Sop, S. A. (2020). Self-Congruity Theory in Tourism Research: A Systematic Review and Future Research Directions, European Journal of Tourism Research 26, 2604.
  • Sota, S., Chaudhry, H. & Srivastava, M. K. (2020). Customer Relationship Management Research in Hospitality Industry: A Review and Classification, Journal of Hospitality Marketing & Management, 29(1), 39-64.
  • Strannegard, L. & Strannegard, M. (2012). Works of Art: Aesthetic Ambitions in Design Hotels, Annals of Tourism Research, 39(4), 1995-2012.
  • Stringam, B. B. & Gerdes, J. (2010). Are Pictures Worth a Thousand Room Nights? Success Factors for Hotel Website Design, Journal of Hospitality and Tourism Technology, 1(1): 30-49.
  • Tong, G. M. (1979). Designing Hotels for the People's Republic of China, Cornell Hotel and Restaurant Administration Quarterly, 20(1), 33-40.
  • Vada, S., Prentice, C., Scott, N. & Hsiao, A. (2020). Positive Psychology and Tourist Well-being: A Systematic Literature Review, Tourism Management Perspectives, 33, 100631.
  • Vrontis, D., Ktoridou, D. & Melanthiou, Y. (2008). Website Design and Development as an Effective and Efficient Promotional Tool: A Case Study in the Hotel Industry in Cyprus, Journal of Website Promotion, 2(3-4), 125-139.
  • Watson, R., Wilson, H. N., Smart, P. & Macdonald, E. K. (2018). Harnessing Difference: A Capability‐based Framework for Stakeholder Engagement in Environmental Innovation, Journal of Product Innovation Management, 35(2), 254-279.
  • West, A. & Purvis, E. (1992). Hotel Design: The Need to Develop a Strategic Approach, International Journal of Contemporary Hospitality Management, 4(1), 15-22.
  • West, A., & Hughes, J. (1991). An Evaluation of Hotel Design Practice, Service Industries Journal, 11(3), 362-380. Wittmann-Wurzer, A. J, & Zech, N. (2019). What are the Determinants of European Hotel Room Design 2030?, Worldwide Hospitality and Tourism Themes, 11(2), 155-165.
  • Woelfel, C., Krzyinski, J. & Drechsel, F. (2013). Knowing, Reasoning and Visualizing in Industrial Design, The Knowledge Engineering Review, 28(3), 287–302.
  • Yin, Y., Qin, S. & Holland, R. (2011). Development of a Design Performance Measurement Matrix for Improving Collaborative Design During a Design Process, International Journal of Productivity and Performance Management, 60(2), 152-184.
  • Zemke, D. M. V. & Pullman, M. (2008). Assessing the Value of Good Design in Hotels, Building Research & Information, 36(6), 543-556.
  • Zemke, D. M. V., Chen, Y. S., Raab, C. & Zhong, Y. (2017). Hotel Design, Guest Satisfaction, and Behavioural Intentions, Anatolia: An International Journal of Tourism and Hospitality Research, 28(3), 338-350.
  • Zemke, D. M. V., Raab, C. & Wu, K. (2018). How Does Hotel Design Contribute to Property Performance?, International Journal of Contemporary Hospitality Management, 30(2), 919-938.
  • Zeng, X., Shi, P. & Xie, W. (2019). Contract Design for a Multi-Channel Hotel Service Supply Chain, Nankai Business Review International, 11(3), 371-392.

A Systematic Literature Review on Hotel Design

Year 2020, Volume: 7 Issue: 2, 297 - 310, 22.12.2020

Abstract

The main purpose of this study is to identify the effects of a good hotel design in a comprehensive manner. The systematic literature review method has been applied and the academic databases of the well-known publishers that are Science Direct, Taylor & Francis, Emerald, Sage and Wiley have been selected for advanced search. Twenty-eight research articles related to hotel design have been content analyzed. Findings of the content analysis indicate that a good hotel design can affect consumers’ emotions, self-brand connection, satisfaction, preference, behavioral intentions and loyalty, and employees’ aesthetic pleasure and well-being. Findings also demonstrate that a good design contributes to marketing and financial performances of hotels. Other contributions of a successful hotel design on the business are reduced staffing levels and maintenance costs, increased sales, greater efficiency, higher gross operating profit and the need for lower capital investment. Hotel design is closely related to sustainability, as well. Within this context, a framework identifying the effects of a good hotel design within micro and macro levels has been developed and discussed both theoretically and practically. Since the sub-purpose of the study is describing the current literature related to hotel design, some bibliometric indicators such as the journals publishing articles related to hotel design, distribution of the articles by years and number of authors studying on this topic, paper types of the articles (empirical or conceptual) and research methods (quantitative or qualitative) they applied have been examined to define more research gaps and future research directions.

Project Number

-

References

  • Alfakhri, D., Harness, D., Nicholson, J. & Harness, T. (2018). The Role of Aesthetics and Design in Hotelscape: A Phenomenological Investigation of Cosmopolitan Consumers, Journal of Business Research, 85, 523-531.
  • Baek, J. & Ok, C. M. (2017). The Power of Design: How Does Design Affect Consumers’ Online Hotel Booking?, International Journal of Hospitality Management, 65, 1-10.
  • Bjorklund, R. A. & King, B. (1982). A Consumer-Based Approach to Assist in the Design of Hotels, Journal of Travel Research, 20(4), 45-52.
  • Bodach, S., Lang, W. & Auer, T. (2016). Design Guidelines for Energy-Efficient Hotels in Nepal, International Journal of Sustainable Built Environment, 5(2), 411-434.
  • Bogicevic, V., Bujisic, M., Cobanoglu, C. & Feinstein, A. H. (2018). Gender and Age Preferences of Hotel Room Design, International Journal of Contemporary Hospitality Management, 30(2), 874-899.
  • Clinton, R. E. (1981). Designing and Maintaining: Your Hotel for Fire Safety, Cornell Hotel and Restaurant Administration Quarterly, 22(3), 8-10.
  • Coffman, C. D. W. (1974). Designing Hotels for the Seventies, Cornell Hotel and Restaurant Administration Quarterly, 15(1), 61.
  • Countryman, C. C. & Jang, S. (2006). The Effects of Atmospheric Elements on Customer Impression: The Case of Hotel Lobbies, International Journal of Contemporary Hospitality Management, 17(7), 534-545.
  • Dong, J. (2018). Study on the Formal Beauty of Plants in Interior Design. International Conference on Advances in Social Sciences and Sustainable Development, Atlantis Press, https://doi.org/10.2991/asssd-18.2018.82.
  • Hou, H. & Wu, H. (2020). Tourists’ Perceptions of Green Building Design and Their Intention of Staying in Green Hotel, Tourism and Hospitality Research, 0(0), 1-14.
  • Jørgensen, K. F. (2015). Bella Sky Hotel - Exploring the Potential in Precast Concrete Design, Structural Concrete, 16(4), 449-457.
  • Kilburn, H. (2018). Spotlight on: Storytelling in the Hotel Lobby. Retrieved from https://hoteldesigns.net/industry-news/spotlight-on-storytelling-in-the-hotel-lobby/ (28.10.2020).
  • Kirillova, K. & Chan, J. (2018). “What is Beautiful We Book”: Hotel Visual Appeal and Expected Service Quality, International Journal of Contemporary Hospitality Management, 30(3), 1788-1807.
  • Kirillova, K., Fu, X. & Kucukusta, D. (2020). Workplace Design and Well-being: Aesthetic Perceptions of Hotel Employees, The Service Industries Journal, 40(1-2), 27-49.
  • Lee, J. (2011). Role of Hotel Design in Enhancing Destination Branding. Annals of Tourism Research, 38(2), 708-711.
  • Lee, S. A. (2020). Investigating the Importance of Positive Hotel Design, International Journal of Hospitality Management, 88, 102523.
  • Lee, S. H. & Lee, H. (2015). The Design of Servicescape based on Benefit Sought in Hotel Facilities: A Survey Study of Hotel Consumers in Seoul, Journal of Asian Architecture and Building Engineering, 14(3), 633-640.
  • Masoudi, A., Cudney, E. & Paryani, K. (2013). Customer‐driven Hotel Landscaping Design: A Case Study, International Journal of Quality & Reliability Management, 30(8), 832-852.
  • Mustak, M. (2014). Service Innovation in Networks: A Systematic Review and Implications For Business-to-Business Service Innovation Research, Journal of Business & Industrial Marketing, 29(2), 151-163.
  • Nanu, L., Ali, F., Berezina, K. & Cobanoglu, C. (2020). The Effect of Hotel Lobby Design on Booking Intentions: An Intergenerational Examination, International Journal of Hospitality Management, 89, 102530.
  • Panagopoulos, A., Kanellopoulos, D., Karachanidis, I. & Konstantinidis, S. (2011). A Comprehensive Evaluation Framework for Hotel Websites: The Case of Chain Hotel Websites Operating in Greece, Journal of Hospitality Marketing & Management, 20(7), 695-717.
  • Pannell Kerr Forster (1993a). Spatial Planning for Hotel Design, International Journal of Contemporary Hospitality Management, 5(2), 10-12.
  • Pannell Kerr Forster (1993b). Factors influencing the design of hotels, International Journal of Contemporary Hospitality Management, 5(2), 17-19.
  • Park, N. K., Pae, J. Y. & Meneely, J. (2010). Cultural Preferences in Hotel Guestroom Lighting Design, Journal of Interior Design, 36(1), 21-34.
  • Pereira-Moliner, J., Pertusa-Ortega, E. M., Tarí, J. J., López-Gamero, M. D. & Molina-Azorin, J. F. (2016). Organizational Design, Quality Management and Competitive Advantage in Hotels, International Journal of Contemporary Hospitality Management, 28(4), 762-784.
  • Phillips, P. (2004). Customer-oriented Hotel Aesthetics: A Shareholder Value Perspective, Journal of Retail & Leisure Property, 3(4), 365–373
  • Pickering, C. & Byrne, J. (2014). The Benefits of Publishing Systematic Quantitative Literature Reviews for PhD Candidates and Other Early-Career Researchers, Higher Education Research & Development, 33(3), 534-548.
  • Prayag, G., Hassibi, S. & Nunkoo, R. (2019). A Systematic Review of Consumer Satisfaction Studies in Hospitality Journals: Conceptual Development, Research Approaches and Future prospects, Journal of Hospitality Marketing & Management, 28(1), 51-80.
  • Ransley, J. & Ingram, H. (2001). What is “Good” Hotel Design?, Facilities, 19(1/2), 79-86.
  • Rutes, W. A., Penner, R. H. & Adams, L. (2001). Challenges in Hotel Design: Planning the Guest-room Floor, The Cornell Hotel and Restaurant Administration Quarterly, 42(4), 77-88.
  • Salem, A. M., Dabess, E. M., Banawan, A. A. & Leheta, H. W. (2016). Fire Safety Design of Nile-floating Hotels, Ships and Offshore Structures, 11(5), 482-500.
  • Smith, D. O. (2010). Hotel Design in British Mandate Palestine: Modernism and the Zionist Vision, The Journal of Israeli History, 29(1), 99-123.
  • Sop, S. A. (2020). Self-Congruity Theory in Tourism Research: A Systematic Review and Future Research Directions, European Journal of Tourism Research 26, 2604.
  • Sota, S., Chaudhry, H. & Srivastava, M. K. (2020). Customer Relationship Management Research in Hospitality Industry: A Review and Classification, Journal of Hospitality Marketing & Management, 29(1), 39-64.
  • Strannegard, L. & Strannegard, M. (2012). Works of Art: Aesthetic Ambitions in Design Hotels, Annals of Tourism Research, 39(4), 1995-2012.
  • Stringam, B. B. & Gerdes, J. (2010). Are Pictures Worth a Thousand Room Nights? Success Factors for Hotel Website Design, Journal of Hospitality and Tourism Technology, 1(1): 30-49.
  • Tong, G. M. (1979). Designing Hotels for the People's Republic of China, Cornell Hotel and Restaurant Administration Quarterly, 20(1), 33-40.
  • Vada, S., Prentice, C., Scott, N. & Hsiao, A. (2020). Positive Psychology and Tourist Well-being: A Systematic Literature Review, Tourism Management Perspectives, 33, 100631.
  • Vrontis, D., Ktoridou, D. & Melanthiou, Y. (2008). Website Design and Development as an Effective and Efficient Promotional Tool: A Case Study in the Hotel Industry in Cyprus, Journal of Website Promotion, 2(3-4), 125-139.
  • Watson, R., Wilson, H. N., Smart, P. & Macdonald, E. K. (2018). Harnessing Difference: A Capability‐based Framework for Stakeholder Engagement in Environmental Innovation, Journal of Product Innovation Management, 35(2), 254-279.
  • West, A. & Purvis, E. (1992). Hotel Design: The Need to Develop a Strategic Approach, International Journal of Contemporary Hospitality Management, 4(1), 15-22.
  • West, A., & Hughes, J. (1991). An Evaluation of Hotel Design Practice, Service Industries Journal, 11(3), 362-380. Wittmann-Wurzer, A. J, & Zech, N. (2019). What are the Determinants of European Hotel Room Design 2030?, Worldwide Hospitality and Tourism Themes, 11(2), 155-165.
  • Woelfel, C., Krzyinski, J. & Drechsel, F. (2013). Knowing, Reasoning and Visualizing in Industrial Design, The Knowledge Engineering Review, 28(3), 287–302.
  • Yin, Y., Qin, S. & Holland, R. (2011). Development of a Design Performance Measurement Matrix for Improving Collaborative Design During a Design Process, International Journal of Productivity and Performance Management, 60(2), 152-184.
  • Zemke, D. M. V. & Pullman, M. (2008). Assessing the Value of Good Design in Hotels, Building Research & Information, 36(6), 543-556.
  • Zemke, D. M. V., Chen, Y. S., Raab, C. & Zhong, Y. (2017). Hotel Design, Guest Satisfaction, and Behavioural Intentions, Anatolia: An International Journal of Tourism and Hospitality Research, 28(3), 338-350.
  • Zemke, D. M. V., Raab, C. & Wu, K. (2018). How Does Hotel Design Contribute to Property Performance?, International Journal of Contemporary Hospitality Management, 30(2), 919-938.
  • Zeng, X., Shi, P. & Xie, W. (2019). Contract Design for a Multi-Channel Hotel Service Supply Chain, Nankai Business Review International, 11(3), 371-392.
There are 48 citations in total.

Details

Primary Language English
Subjects Tourism (Other)
Journal Section Articles
Authors

Serhat Adem Sop 0000-0001-9096-9496

Project Number -
Publication Date December 22, 2020
Submission Date November 7, 2020
Acceptance Date November 27, 2020
Published in Issue Year 2020 Volume: 7 Issue: 2

Cite

APA Sop, S. A. (2020). A Systematic Literature Review on Hotel Design. Turizm Akademik Dergisi, 7(2), 297-310.
AMA Sop SA. A Systematic Literature Review on Hotel Design. Turizm Akademik Dergisi. December 2020;7(2):297-310.
Chicago Sop, Serhat Adem. “A Systematic Literature Review on Hotel Design”. Turizm Akademik Dergisi 7, no. 2 (December 2020): 297-310.
EndNote Sop SA (December 1, 2020) A Systematic Literature Review on Hotel Design. Turizm Akademik Dergisi 7 2 297–310.
IEEE S. A. Sop, “A Systematic Literature Review on Hotel Design”, Turizm Akademik Dergisi, vol. 7, no. 2, pp. 297–310, 2020.
ISNAD Sop, Serhat Adem. “A Systematic Literature Review on Hotel Design”. Turizm Akademik Dergisi 7/2 (December 2020), 297-310.
JAMA Sop SA. A Systematic Literature Review on Hotel Design. Turizm Akademik Dergisi. 2020;7:297–310.
MLA Sop, Serhat Adem. “A Systematic Literature Review on Hotel Design”. Turizm Akademik Dergisi, vol. 7, no. 2, 2020, pp. 297-10.
Vancouver Sop SA. A Systematic Literature Review on Hotel Design. Turizm Akademik Dergisi. 2020;7(2):297-310.