The effect of communication on construction project management processes during the covid-19 pandemic period: a case study in Türkiye

Gamze Yalçın; Savaş Bayram

doi:10.35860/iarej.1254692

Research Article

Year 2023, Volume: 7 Issue: 2, 125 - 137, 15.08.2023

Gamze Yalçın Savaş Bayram

https://doi.org/10.35860/iarej.1254692

Abstract

References

1. Hussain, M.A., A.A.E. Othman, H.S. Gabr, and T.A. Aziz, Causes and impacts of poor communication in the construction industry. 2nd International Conference Sustainable Construction and Project Management- Sustainable Infrastructure and Transportation for Future Cities, 2018. Aswan, Egypt, p. 1-11.
2. Johari, S. and K.N. Jha, Exploring the relationship between construction workers’ communication skills their productivity. ASCE Journal of Management in Engineering, 2021. 37(3).
3. Hoezen, M., I. Reymen, and G. Dewulf, The problem of communication in construction. International Conference on Adaptable Building Structures, 2006. Eindhoven, the Netherlands, p. 14-19.
4. Chi, S., S. Moon, and D.Y. Kim, Internal communication effectiveness model for construction companies: a case study of the Korean construction industry. KSCE Journal of Civil Engineering, 2021. 25(12): p. 4520-4534.
5. Ceric, A., Communication risk in construction projects: application of principal-agent theory. Organization, Technology and Management in Construction an International Journal, 2012. 4(2): p. 522-533.
6. Gamil, Y. and A. Alhagar, The impact of pandemic crisis on the survival of construction industry: a case of COVID-19. Mediterranean Journal of Social Sciences, 2020. 1(4): p. 122-128.
7. Hogan, P., COVID-19 is changing how the construction industry communicates. [cited in 2021 24 July]; Available from: https://www.fond.co/blog/5-ways-enhance-employee-communication-construction/.
8. Duvigneau, A., Overcoming COVID-19: 4 Ways to Improve Employee Communication in Construction. [cited in 2021 24 July]; Available from: https://www.beekeeper.io/blog/employee-communication-construction-covid/.
9. Grenny, J. and D. Maxfield, A study of 1,100 employees found that remote workers feel shunned and left out. Harvard Business Review, Leading Teams, Digital Article. [cited in 2022 22 September]; Available from: https://hbr.org/2017/11/a-study-of-1100-employees-found-that-remote-workers-feel-shunned-and-left-out .
10. Ibrahim, M., Contractors perspective toward factors affecting labor productivity in building construction. Engineering, Construction and Architectural Management, 2013. 20(5): p. 446-460.
11. Gamil, Y., and I.A. Rahman, Identification of causes and effects of poor communication in construction industry: a theoretical review. Emerging Science Journal, 2018. 1(4): p. 239-247.
12. Olanrewaju, A., S.Y. Tan, and L.F. Kwan, Roles of communication on performance of the construction sector. Creative Construction Conference, 2017. Primosten, Croatia, p. 763-770.
13. Taleb, H., S. Ismail, M.H. Wahab, W.N. Mardiah, W.M. Rani, and C.A. Rohayah, An overview of project communication management in construction industry projects. Journal of Management, Economics, and Industrial Organization, 2017. 1(1): p. 1-9.
14. Kaya, Ş., İnşaat sektöründe i̇letişim ve i̇letişim stilleri üzerine bir araştırma [Communication in construction industry and an investigation on the communication styles]. 2009. M.Sc. thesis, Istanbul Technical University, Istanbul, Turkey (in Turkish).
15. Öcal, M.E. and A.E. Keleş, İnşaat işletmelerinin iç ve dış iletişiminde etkinliğin artırılmasına yönelik bir sistem önerisi [A system proposal in order to improve efficiency of internal and external communication in construction firms]. Cukurova University Journal of the Faculty of Engineering, 2012. 27(1): p. 1-12 (in Turkish).
16. Özdemir, E., Türk inşaat sektöründe proje i̇letişim yönetiminin değerlendirilmesi [An evaluation of project communication management in Turkish construction sector]. 2018. M.Sc. thesis, Istanbul Technical University, Istanbul, Turkey (in Turkish).
17. Tai, S., Y. Wang, and C.J. Anumba, A survey on communications in large-scale construction projects in China. Engineering, Construction and Architectural Management, 2009. 16(2): p. 136–149.
18. Zulch, B.G., Communication: the foundation of project management. Procedia Technology, 2014. 16(5): p. 1000-1009.
19. Priyadharshini, N.S. and P. Sashara, Communication management in construction a state of literature review. International Journal of Advanced Technology in Engineering and Science, 2016. 4(11): p. 154-165.
20. Senaratne, S. and M. Ruwanpura, Communication in construction: a management perspective through case studies in Sri Lanka. Architectural Engineering and Design Management, 2016. 12(1): p. 3-18. 21. Ejohwomu, O.A., O.S. Oshodi, and K.C. Lam, Nigeria’s construction industry: barriers to effective communication. Engineering Construction and Architectural Management, 2017. 24(4): p. 652-667.
22. Gamil, Y., I.A. Rahman, and S. Nagapan, Investigating the effect of poor communication in terms of cost and time overruns in the construction industry. International Journal of Construction Supply Chain Management, 2019. 9(2): p. 94-106.
23. Akunyumu, S., T.A. Kumi, J.C. Danku, and E. Kissi, Communication problems in projects – a research study for construction site projects: a case study of Ghana. International Journal of Project Organisation and Management, 2019. 11(4): p. 343-361.
24. Rahman, I.A. and Y. Gamil, Assessment of cause and effect factors of poor communication in construction industry. IOP Conference Series Materials Science and Engineering, 2019. 601, 012014.
25. Nyandongo, K.M. and M. Davids, The impact of communication on project performance: an empirical study. 26th International Association of Management Technologies Conference (IAMOT), 2017. Vienna, Austria, p. 404-425.
26. Encinas, E., A.E. Simons, and A. Sattineni, Impact of COVID-19 on communications within the construction industry. EPiC Ser. Built Environ., 2021. 2: p. 165–172.
27. Subramaniam, C., S. Ismail, W.N.M.W. Mohd Rani, and A. Mahdiyar, Improving project communications management practices in the construction sector during the COVID-19 Pandemic: a Malaysian scenario. Buildings, 2022. 12(9): p. 1-20.
28. Köklü, N., Tutumların ölçülmesi ve likert tipi ölçeklerde kullanılan seçenekler. Ankara University Journal of Faculty of Educational Sciences, 1995. 28(2): p. 81-93 (in Turkish).
29. Preston, C.C. and A.M. Colman, Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences. Acta Psychologica, 2000. 104(1): p.1-15.
30. Revilla, M.A., W.E. Saris, and J.A. Krosnick, Choosing the number of categories in agree–disagree scales. Sociological Methods & Research, 2014. 43(1): p. 73-97.
31. Dawes, J., Do data characteristics change according to the number of scale points used? An experiment using 5-point, 7-point and 10-point scales. International Journal of Market Research, 2008. 50(1): p. 61-77.
32. Pallant, J., SPSS survival manual: a step by step guide to data analysis using the SPSS program. 4th edition, 2010. McGraw Hill, New York.
33. Siegel, S., Nonparametric statistics. The American Statistician, 1957. 11(3): p. 13-19.
34. Mishra, P., C.M. Pandey, U. Singh, A. Gupta, C. Sahu, and A. Keshri, Descriptive statistics and normality tests for statistical data. Annals of Cardiac Anaesthesia, 2019. 22(1): p. 67–72.
35. Scheff, S.W., Fundamental statistical principles for the neurobiologist: a survival guide. Elsevier Science, 2016. p. 157-182.
36. Newbold, P., W. Carlson, and B.M. Thorne, Statistics for Business and Economics. 2012. Pearson, UK.
37. Corder, G.W. and D.I. Foreman, Nonparametric statistics : a step-by-step approach. 2014. Wiley, United States of America.
38. Princy, J. D. and S. Shanmugapriya, Ranking of relative importance of productivity factors in Indian construction projects. Journal of Construction Engineering, Technology and Management, 2017. 7(1): p. 67-77.
39. Gündüz, M., Y. Nielsen and M. Özdemir, Quantification of delay factors using the relative importance index method for construction projects in Turkey. ASCE Journal of Management in Engineering, 2013. 29(2): p. 133-139.
40. Akadiri, O.P., Development of a multi-criteria approach for the selection of sustainable materials for building projects. 2011. PH.D. thesis, The University of Wolverhampton, Wolverhampton, UK.
41. Uzunsakal, E. and D. Yıldız, Alan araştırmalarında güvenilirlik testlerinin karşılaştırılması ve tarımsal veriler üzerine bir uygulama [a comparison of reliability tests in field researches and an application on agricultural data]. Applied Social Sciences Journal of Istanbul University-Cerrahpasa, 2018. 2(1): p. 14-28 (in Turkish).
42. Pallant, J., SPSS survival manual: step by step guide to data analysis using SPSS for Windows (Version10). 2001. Buckingham, England: Open University Press.
43. Shao, T.A., Marketing research: An aid to decision making. 2002. US: South-Western College Publishing.
44. The Union of Chambers of Turkish Engineers and Architects (UCTEA), 2021 Statistics. Available from: http://www.tmmob.org.tr/en/node/16454.
45. Elmalı, Ö. and S. Bayram, Adoption of BIM concept in the Turkish AEC industry. Iran J Sci Technol Trans Civ Eng, 2022. 46(1): p. 435-452.

The effect of communication on construction project management processes during the covid-19 pandemic period: a case study in Türkiye

Year 2023, Volume: 7 Issue: 2, 125 - 137, 15.08.2023

Gamze Yalçın Savaş Bayram

https://doi.org/10.35860/iarej.1254692

Abstract

The construction industry has had to struggle with the impacts of the COVID-19 pandemic in all sectors. In this process, effective communication has become more significant. This study is aimed to evaluate the significance of effective communication in the COVID-19 process in the Turkish construction industry. Moreover, the causes of communication problems during the project management process and the communication problems among the project stakeholders were investigated. A survey study was applied and the data suitability to the normal distribution was examined using the Kolmogorov-Smirnov test. The significance relations between the seven different demographic characteristics of the sample and the answers were determined using the Mann-Whitney U and Kruskal-Wallis H tests. The relative importance index (RII) method was used to determine the participants' perceptions regarding relative importance. This study contributes to the literature by highlighting the views of architects and engineers on the significance of communication in the construction industry as well as investigating the impact of the COVID-19 pandemic period. This study provides a basis for construction practitioners and scientists who aim to examine the significance of effective communication in the construction industry and the communication problems experienced under the impact of the pandemic. Moreover, it will contribute to the elimination or minimization of communication-related issues. It will help managers and stakeholders in the construction industry develop strategies to avoid what may occur in ensuring effective communication due to any pandemic such as COVID-19.

Keywords

Construction industry, COVID-19, Effective communication, Human affairs, Project management

References

1. Hussain, M.A., A.A.E. Othman, H.S. Gabr, and T.A. Aziz, Causes and impacts of poor communication in the construction industry. 2nd International Conference Sustainable Construction and Project Management- Sustainable Infrastructure and Transportation for Future Cities, 2018. Aswan, Egypt, p. 1-11.
2. Johari, S. and K.N. Jha, Exploring the relationship between construction workers’ communication skills their productivity. ASCE Journal of Management in Engineering, 2021. 37(3).
3. Hoezen, M., I. Reymen, and G. Dewulf, The problem of communication in construction. International Conference on Adaptable Building Structures, 2006. Eindhoven, the Netherlands, p. 14-19.
4. Chi, S., S. Moon, and D.Y. Kim, Internal communication effectiveness model for construction companies: a case study of the Korean construction industry. KSCE Journal of Civil Engineering, 2021. 25(12): p. 4520-4534.
5. Ceric, A., Communication risk in construction projects: application of principal-agent theory. Organization, Technology and Management in Construction an International Journal, 2012. 4(2): p. 522-533.
6. Gamil, Y. and A. Alhagar, The impact of pandemic crisis on the survival of construction industry: a case of COVID-19. Mediterranean Journal of Social Sciences, 2020. 1(4): p. 122-128.
7. Hogan, P., COVID-19 is changing how the construction industry communicates. [cited in 2021 24 July]; Available from: https://www.fond.co/blog/5-ways-enhance-employee-communication-construction/.
8. Duvigneau, A., Overcoming COVID-19: 4 Ways to Improve Employee Communication in Construction. [cited in 2021 24 July]; Available from: https://www.beekeeper.io/blog/employee-communication-construction-covid/.
9. Grenny, J. and D. Maxfield, A study of 1,100 employees found that remote workers feel shunned and left out. Harvard Business Review, Leading Teams, Digital Article. [cited in 2022 22 September]; Available from: https://hbr.org/2017/11/a-study-of-1100-employees-found-that-remote-workers-feel-shunned-and-left-out .
10. Ibrahim, M., Contractors perspective toward factors affecting labor productivity in building construction. Engineering, Construction and Architectural Management, 2013. 20(5): p. 446-460.
11. Gamil, Y., and I.A. Rahman, Identification of causes and effects of poor communication in construction industry: a theoretical review. Emerging Science Journal, 2018. 1(4): p. 239-247.
12. Olanrewaju, A., S.Y. Tan, and L.F. Kwan, Roles of communication on performance of the construction sector. Creative Construction Conference, 2017. Primosten, Croatia, p. 763-770.
13. Taleb, H., S. Ismail, M.H. Wahab, W.N. Mardiah, W.M. Rani, and C.A. Rohayah, An overview of project communication management in construction industry projects. Journal of Management, Economics, and Industrial Organization, 2017. 1(1): p. 1-9.
14. Kaya, Ş., İnşaat sektöründe i̇letişim ve i̇letişim stilleri üzerine bir araştırma [Communication in construction industry and an investigation on the communication styles]. 2009. M.Sc. thesis, Istanbul Technical University, Istanbul, Turkey (in Turkish).
15. Öcal, M.E. and A.E. Keleş, İnşaat işletmelerinin iç ve dış iletişiminde etkinliğin artırılmasına yönelik bir sistem önerisi [A system proposal in order to improve efficiency of internal and external communication in construction firms]. Cukurova University Journal of the Faculty of Engineering, 2012. 27(1): p. 1-12 (in Turkish).
16. Özdemir, E., Türk inşaat sektöründe proje i̇letişim yönetiminin değerlendirilmesi [An evaluation of project communication management in Turkish construction sector]. 2018. M.Sc. thesis, Istanbul Technical University, Istanbul, Turkey (in Turkish).
17. Tai, S., Y. Wang, and C.J. Anumba, A survey on communications in large-scale construction projects in China. Engineering, Construction and Architectural Management, 2009. 16(2): p. 136–149.
18. Zulch, B.G., Communication: the foundation of project management. Procedia Technology, 2014. 16(5): p. 1000-1009.
19. Priyadharshini, N.S. and P. Sashara, Communication management in construction a state of literature review. International Journal of Advanced Technology in Engineering and Science, 2016. 4(11): p. 154-165.
20. Senaratne, S. and M. Ruwanpura, Communication in construction: a management perspective through case studies in Sri Lanka. Architectural Engineering and Design Management, 2016. 12(1): p. 3-18. 21. Ejohwomu, O.A., O.S. Oshodi, and K.C. Lam, Nigeria’s construction industry: barriers to effective communication. Engineering Construction and Architectural Management, 2017. 24(4): p. 652-667.
22. Gamil, Y., I.A. Rahman, and S. Nagapan, Investigating the effect of poor communication in terms of cost and time overruns in the construction industry. International Journal of Construction Supply Chain Management, 2019. 9(2): p. 94-106.
23. Akunyumu, S., T.A. Kumi, J.C. Danku, and E. Kissi, Communication problems in projects – a research study for construction site projects: a case study of Ghana. International Journal of Project Organisation and Management, 2019. 11(4): p. 343-361.
24. Rahman, I.A. and Y. Gamil, Assessment of cause and effect factors of poor communication in construction industry. IOP Conference Series Materials Science and Engineering, 2019. 601, 012014.
25. Nyandongo, K.M. and M. Davids, The impact of communication on project performance: an empirical study. 26th International Association of Management Technologies Conference (IAMOT), 2017. Vienna, Austria, p. 404-425.
26. Encinas, E., A.E. Simons, and A. Sattineni, Impact of COVID-19 on communications within the construction industry. EPiC Ser. Built Environ., 2021. 2: p. 165–172.
27. Subramaniam, C., S. Ismail, W.N.M.W. Mohd Rani, and A. Mahdiyar, Improving project communications management practices in the construction sector during the COVID-19 Pandemic: a Malaysian scenario. Buildings, 2022. 12(9): p. 1-20.
28. Köklü, N., Tutumların ölçülmesi ve likert tipi ölçeklerde kullanılan seçenekler. Ankara University Journal of Faculty of Educational Sciences, 1995. 28(2): p. 81-93 (in Turkish).
29. Preston, C.C. and A.M. Colman, Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences. Acta Psychologica, 2000. 104(1): p.1-15.
30. Revilla, M.A., W.E. Saris, and J.A. Krosnick, Choosing the number of categories in agree–disagree scales. Sociological Methods & Research, 2014. 43(1): p. 73-97.
31. Dawes, J., Do data characteristics change according to the number of scale points used? An experiment using 5-point, 7-point and 10-point scales. International Journal of Market Research, 2008. 50(1): p. 61-77.
32. Pallant, J., SPSS survival manual: a step by step guide to data analysis using the SPSS program. 4th edition, 2010. McGraw Hill, New York.
33. Siegel, S., Nonparametric statistics. The American Statistician, 1957. 11(3): p. 13-19.
34. Mishra, P., C.M. Pandey, U. Singh, A. Gupta, C. Sahu, and A. Keshri, Descriptive statistics and normality tests for statistical data. Annals of Cardiac Anaesthesia, 2019. 22(1): p. 67–72.
35. Scheff, S.W., Fundamental statistical principles for the neurobiologist: a survival guide. Elsevier Science, 2016. p. 157-182.
36. Newbold, P., W. Carlson, and B.M. Thorne, Statistics for Business and Economics. 2012. Pearson, UK.
37. Corder, G.W. and D.I. Foreman, Nonparametric statistics : a step-by-step approach. 2014. Wiley, United States of America.
38. Princy, J. D. and S. Shanmugapriya, Ranking of relative importance of productivity factors in Indian construction projects. Journal of Construction Engineering, Technology and Management, 2017. 7(1): p. 67-77.
39. Gündüz, M., Y. Nielsen and M. Özdemir, Quantification of delay factors using the relative importance index method for construction projects in Turkey. ASCE Journal of Management in Engineering, 2013. 29(2): p. 133-139.
40. Akadiri, O.P., Development of a multi-criteria approach for the selection of sustainable materials for building projects. 2011. PH.D. thesis, The University of Wolverhampton, Wolverhampton, UK.
41. Uzunsakal, E. and D. Yıldız, Alan araştırmalarında güvenilirlik testlerinin karşılaştırılması ve tarımsal veriler üzerine bir uygulama [a comparison of reliability tests in field researches and an application on agricultural data]. Applied Social Sciences Journal of Istanbul University-Cerrahpasa, 2018. 2(1): p. 14-28 (in Turkish).
42. Pallant, J., SPSS survival manual: step by step guide to data analysis using SPSS for Windows (Version10). 2001. Buckingham, England: Open University Press.
43. Shao, T.A., Marketing research: An aid to decision making. 2002. US: South-Western College Publishing.
44. The Union of Chambers of Turkish Engineers and Architects (UCTEA), 2021 Statistics. Available from: http://www.tmmob.org.tr/en/node/16454.
45. Elmalı, Ö. and S. Bayram, Adoption of BIM concept in the Turkish AEC industry. Iran J Sci Technol Trans Civ Eng, 2022. 46(1): p. 435-452.

There are 44 citations in total.

Details

Primary Language	English
Subjects	Civil Engineering
Journal Section	Research Articles
Authors	Gamze Yalçın 0000-0002-7078-9057 Savaş Bayram 0000-0002-0153-6750
Early Pub Date	August 27, 2023
Publication Date	August 15, 2023
Submission Date	February 22, 2023
Acceptance Date	July 4, 2023
Published in Issue	Year 2023 Volume: 7 Issue: 2

Cite

APA	Yalçın, G., & Bayram, S. (2023). The effect of communication on construction project management processes during the covid-19 pandemic period: a case study in Türkiye. International Advanced Researches and Engineering Journal, 7(2), 125-137. https://doi.org/10.35860/iarej.1254692
AMA	Yalçın G, Bayram S. The effect of communication on construction project management processes during the covid-19 pandemic period: a case study in Türkiye. Int. Adv. Res. Eng. J. August 2023;7(2):125-137. doi:10.35860/iarej.1254692
Chicago	Yalçın, Gamze, and Savaş Bayram. “The Effect of Communication on Construction Project Management Processes During the Covid-19 Pandemic Period: A Case Study in Türkiye”. International Advanced Researches and Engineering Journal 7, no. 2 (August 2023): 125-37. https://doi.org/10.35860/iarej.1254692.
EndNote	Yalçın G, Bayram S (August 1, 2023) The effect of communication on construction project management processes during the covid-19 pandemic period: a case study in Türkiye. International Advanced Researches and Engineering Journal 7 2 125–137.
IEEE	G. Yalçın and S. Bayram, “The effect of communication on construction project management processes during the covid-19 pandemic period: a case study in Türkiye”, Int. Adv. Res. Eng. J., vol. 7, no. 2, pp. 125–137, 2023, doi: 10.35860/iarej.1254692.
ISNAD	Yalçın, Gamze - Bayram, Savaş. “The Effect of Communication on Construction Project Management Processes During the Covid-19 Pandemic Period: A Case Study in Türkiye”. International Advanced Researches and Engineering Journal 7/2 (August 2023), 125-137. https://doi.org/10.35860/iarej.1254692.
JAMA	Yalçın G, Bayram S. The effect of communication on construction project management processes during the covid-19 pandemic period: a case study in Türkiye. Int. Adv. Res. Eng. J. 2023;7:125–137.
MLA	Yalçın, Gamze and Savaş Bayram. “The Effect of Communication on Construction Project Management Processes During the Covid-19 Pandemic Period: A Case Study in Türkiye”. International Advanced Researches and Engineering Journal, vol. 7, no. 2, 2023, pp. 125-37, doi:10.35860/iarej.1254692.
Vancouver	Yalçın G, Bayram S. The effect of communication on construction project management processes during the covid-19 pandemic period: a case study in Türkiye. Int. Adv. Res. Eng. J. 2023;7(2):125-37.

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